Shipping & Returns

Shipping Costs:

Shipping costs, based on item weight, the shipping methods selected and the ship to destination, are automatically calculated during the checkout (order) process.

For your convenience, you can generate a quick shipping quote before checking out. Simply add the desired products to your shopping cart, fill in Country, State, Zip in the “Estimate Shipping and Tax” box (located right below "Proceed to Checkout" button) and click "Get a Quote".

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Shipping Methods:

We Ship Using Canada Post and UPS

We will ship using one of the methods selected by you at time of order.*

For Canadian destinations, choose from:
Canada Post Expedited (2-5 days), Canada Post Xpresspost (1-3 days), Canada Post Priority Courier (1-2 days).
For US destinations, choose from:
Canada Post Small Packet AIR (6-10 days), Canada Post XPresspost USA (3-5 days). If you are shopping from USA, please use our US Website.
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Tracking Numbers:

Tracking and/or delivery confirmation numbers will be provided via e-mail if they are available for the shipping method selected.

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Delivery Times:

Depending on the shipping method you have selected, average delivery times vary between 1-6 business days for most US and Canadian destinations. For most products, please allow 24 to 48 hours to process your order for shipment. Please allow additional time for special order or back order items.

Please note that some of our items are Special Ordered and will take longer time to be delivered, please contact us for an estimated shipping time. Please note that special order fees might apply to any returned items.

Still have questions about shipping? See our Shipping FAQ's

If you have any further questions or specific shipping requests, please feel free to contact us.

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Returns & Exchanges:

We are proud to offer a 100% Satisfaction Guarantee 30-Day Risk Free Return Policy

We are confident you will be happy with your purchase. If for any reason the product does not meet your expectations, you may return it in its original condition with all original packing materials within 30 calendar days from the shipment date for an exchange or full refund of your purchase price, excluding shipping costs.

Please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials until you have inspected your order and are satisfied with the product you have received.

To make a return or exchange, it all starts with contacting us for an RMA (Return Merchandise Authorization) number and return instructions. You may contact us by Email or Live Chat and one of our Customer Service Representatives will be happy to assist you. Be sure to have your order number or the full name used to place the order on hand when requesting the return authorization.

Please Note:

A 10-25% restocking fee will be applied to products with missing or damaged packaging or items not in their original condition.
Up to a 50% restocking fee may be applied to any returns sent back after the 30-Day period, without a Return Authorization or shipments returned due to an invalid address, delivery refusal, or unclaimed delivery.

The customer is responsible for all return shipping charges and assumes responsibility for the return package insurance.

Customers shipping internationally must clearly indicate on the outside of the package, on the description of goods in the customs form, that it contains return goods. Iceberg Commerce will not accept return packages that have import duty or tax charges applied.

Once the returned items are received in good order, new ones will be sent out or a refund will be issued.

If you have any questions, please feel free to contact us.

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Still have more questions about shipping? See our Shipping FAQ's or contact us.

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